What is your return policy?
Return Policy
Not the right fit? Or went overboard with your retail therapy? No worries. We're happy to accept returns on unworn items in their original condition (unwashed, and tags attached) within 30 days of the ship date.
The cost of return shipping, $6.00 for any number of items charged to your credit card.
To initiate your return contact customerservice.gklapparel@gmail.com
For order issues such as damaged, defective, or wrong items, please email customerservice.gklapparel@gmail.com
INTERNATIONAL HELP CENTER RETURNS & EXCHANGES
What is your return policy?
We're happy to accept returns of unworn items in their original condition (unwashed, tags attached, shoes in shoe boxes) within 45 days of the ship date.
Please note: Shipping costs are non-refundable. Duties and taxes are currently refundable upon return only to customers in some countries. Handling fees and taxes are refundable upon return for customers in Canada. For all other international countries, you may be able to apply to your local customs authority for a tax refund on any returned products. Please reach out to your customs authority for more information.
For order issues such as damaged, defective, or wrong items, please contact us at customerservice.gklapparel@gmail.com.
| Country or Region | Fee | Duties and Taxes |
|
Asia Pacific China, Hong Kong, Japan, Macau, Malaysia, Philippines, Republic of Korea, Singapore, Taiwan |
US $10 | Duties and Taxes |
| Australia | A$15 | Duties and taxes are refundable |
| Canada | Free | Taxes and handling fees are refundable |
|
Europe Bulgaria, Croatia, Hungary, Iceland, Monaco, Romania, San Marino, Turkey |
€8 | Duties and taxes are non-refundable |
|
Europe Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland |
€8 | Duties and taxes are refundable |
| Israel | US$9 | Duties and taxes are refundable |
| Mexico | US$9 | Duties and taxes are non-refundable |
|
Middle East Kuwait, Saudi Arabia, United Arab Emirates, Dubai |
US$9 | Duties and taxes are non-refundable |
| New Zealand | NZ$14 | Duties and taxes are refundable |
| United Kingdom | £5 | Duties and taxes are refundable |
| All other countries not listed above |
We accept mail-in returns through the shipping carrier of your choice. Return shipping labels are provided by gklapparel.com. You are responsible for payment to the carrier of your choice. Please initiate a return in Orders & Returns for instructions and mail-in address. |
Duties and taxes are non-refundable |
